Returns and Delivery Policy
By making a purchase through this site, you acknowledge that you have read, understood, and agreed to all our terms and conditions. If you have any questions, please contact us before proceeding with your purchase.
1. Product Returns and Refunds
1.1 Non-Returnable Products: Once the packaging of any product has been opened, it cannot be returned due to change of mind or dissatisfaction. Returns are only accepted for faulty products, subject to verification by our tech team.
1.2 Faulty Products: Products found to be faulty upon delivery or within the warranty period may be returned. Our tech team will diagnose the issue. If confirmed as a factory fault, we will, at our discretion, repair, replace, or refund the product.
1.3 Courier Charges: Customers are responsible for return shipping costs. These will only be refunded if the product is confirmed to be faulty due to a manufacturer defect.
1.4 Return Approval: All returns must receive prior approval from Tech Department. Unauthorized returns may be refused.
1.5 Refund Process: Approved refunds will be processed using the original payment method. Processing times may vary depending on the payment provider.
1.6 Non-Refundable Circumstances: Products cannot be returned or refunded if:
a) They are not faulty
b) The fault is not replicated or confirmed by our tech team
c) The damage is due to misuse, accidents, or normal wear and tear
1.7 Return Condition: Returned products must be in their original packaging, in resellable condition, and include all accessories. Tech Department reserves the right to refuse returns that do not meet these criteria.
2. Shipping and Delivery
2.1 Shipping Location: All online purchases are shipped from Tech Department's headquarters in Knysna, South Africa. For collection or shipping from other retail outlets, please inquire before purchase.
2.2 Address Accuracy: Customers are responsible for providing accurate shipping information. Title and risk pass to the customer once the order leaves our premises.
2.3 Payment Clearance: Orders will only be shipped after payment has cleared and is visible in our bank account. This may take up to 2-3 business days for bank transfers.
2.4 Undeliverable Packages: If a package is returned as undeliverable, we will attempt to contact you to arrange re-shipment. Additional shipping charges may apply.
2.5 Order Processing: Orders placed before 14:00 on business days will be processed the same day. Orders placed on weekends or holidays will be processed on the next business day.
3. Warranty and Liability
3.1 Warranty Coverage: Products are covered by the manufacturer's warranty. Tech Department does not provide additional warranties unless explicitly stated.
3.2 Liability Limitation: Tech Department's liability is limited to the purchase price of the product. We are not liable for any indirect, consequential, or incidental damages.
4. Price and Availability
4.1 Price Changes: Prices are subject to change without notice. The price at the time of order confirmation will be honored.
4.2 Stock Availability: Product availability is not guaranteed and is subject to change. We reserve the right to cancel orders for out-of-stock items.
5. Privacy and Data Protection
5.1 Personal Information: By making a purchase, you consent to the collection and use of your personal information as outlined in our Privacy Policy.
6. Governing Law
6.1 These terms and conditions are governed by and construed in accordance with the laws of South Africa.
7. Amendments
7.1 Tech Department reserves the right to amend these terms and conditions at any time. Continued use of our services after changes constitutes acceptance of the new terms.
By proceeding with your purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions.
1. Product Returns and Refunds
1.1 Non-Returnable Products: Once the packaging of any product has been opened, it cannot be returned due to change of mind or dissatisfaction. Returns are only accepted for faulty products, subject to verification by our tech team.
1.2 Faulty Products: Products found to be faulty upon delivery or within the warranty period may be returned. Our tech team will diagnose the issue. If confirmed as a factory fault, we will, at our discretion, repair, replace, or refund the product.
1.3 Courier Charges: Customers are responsible for return shipping costs. These will only be refunded if the product is confirmed to be faulty due to a manufacturer defect.
1.4 Return Approval: All returns must receive prior approval from Tech Department. Unauthorized returns may be refused.
1.5 Refund Process: Approved refunds will be processed using the original payment method. Processing times may vary depending on the payment provider.
1.6 Non-Refundable Circumstances: Products cannot be returned or refunded if:
a) They are not faulty
b) The fault is not replicated or confirmed by our tech team
c) The damage is due to misuse, accidents, or normal wear and tear
1.7 Return Condition: Returned products must be in their original packaging, in resellable condition, and include all accessories. Tech Department reserves the right to refuse returns that do not meet these criteria.
2. Shipping and Delivery
2.1 Shipping Location: All online purchases are shipped from Tech Department's headquarters in Knysna, South Africa. For collection or shipping from other retail outlets, please inquire before purchase.
2.2 Address Accuracy: Customers are responsible for providing accurate shipping information. Title and risk pass to the customer once the order leaves our premises.
2.3 Payment Clearance: Orders will only be shipped after payment has cleared and is visible in our bank account. This may take up to 2-3 business days for bank transfers.
2.4 Undeliverable Packages: If a package is returned as undeliverable, we will attempt to contact you to arrange re-shipment. Additional shipping charges may apply.
2.5 Order Processing: Orders placed before 14:00 on business days will be processed the same day. Orders placed on weekends or holidays will be processed on the next business day.
3. Warranty and Liability
3.1 Warranty Coverage: Products are covered by the manufacturer's warranty. Tech Department does not provide additional warranties unless explicitly stated.
3.2 Liability Limitation: Tech Department's liability is limited to the purchase price of the product. We are not liable for any indirect, consequential, or incidental damages.
4. Price and Availability
4.1 Price Changes: Prices are subject to change without notice. The price at the time of order confirmation will be honored.
4.2 Stock Availability: Product availability is not guaranteed and is subject to change. We reserve the right to cancel orders for out-of-stock items.
5. Privacy and Data Protection
5.1 Personal Information: By making a purchase, you consent to the collection and use of your personal information as outlined in our Privacy Policy.
6. Governing Law
6.1 These terms and conditions are governed by and construed in accordance with the laws of South Africa.
7. Amendments
7.1 Tech Department reserves the right to amend these terms and conditions at any time. Continued use of our services after changes constitutes acceptance of the new terms.
By proceeding with your purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions.
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